Compliance, built into the call
Most voice-AI platforms answer compliance questions with a security certificate. That describes how your data is stored, not how the call behaves. WellCheck's Compliance Add-On works inside the call itself — the disclosure the contact hears, the opt-out they can use, and the hours the call is allowed to happen at all.
Last updated August 8, 2026
“This is an automated call from Bayside Dental using an artificial voice on a line that may be monitored or analyzed. To opt out of future calls, press 9 at any time.”
These features are part of the Compliance Add-On
They are not enabled by default. With the add-on off, WellCheck does not play a compliance disclosure and does not offer the keypad opt-out — the agent is instructed not to reference either. If you are calling consumers, you almost certainly want it on. We can help you configure it; whether it is legally required for your campaigns is yours to determine, as our Terms of Service set out.
What the add-on does inside the call
With the Compliance Add-On active, every outbound call behaves this way. It is not configurable per campaign.
An AI disclosure before anything else
The call opens by identifying itself as automated, naming your business, and stating that an artificial voice is in use. It is the first thing the contact hears — before any pitch, question, or qualification. The wording is fixed and centrally controlled; it is not editable per campaign.
Press 9 to opt out, at any point
The opt-out is announced in the opening disclosure and honored whenever the key is pressed — not only at the end. Spoken opt-out requests are detected as well, so a contact who simply says to stop calling is treated the same way.
Opt-outs suppress the number platform-wide
An opt-out does not just end that call or exclude the contact from that campaign. The number is written to a suppression list keyed to the phone number itself and shared across the entire WellCheck platform — so no WellCheck customer calls it again, not only you.
Transcripts only — no audio is retained
WellCheck keeps a written transcript of each conversation. It does not retain an audio recording of the contact's voice. This is why the disclosure says a line that may be monitored or analyzed rather than the more common “recorded line” — the latter would not be accurate.
When calls are allowed to happen
Calling hours are enforced against the contact's own location, inferred from their number — not your time zone.
A federal baseline, applied per contact
Calls are placed between 8:00am and 9:00pm in the called party's local time. Where a state is stricter and we have confirmed the exact hours against the statute, the stricter window applies instead — in Florida, for example, calling stops at 8:00pm.
State disclosure requirements
California requires that an AI-generated or altered voice be disclosed in the opening announcement; WellCheck's standard disclosure states that an artificial voice is in use. Utah requires proactive disclosure at the outset for high-risk categories such as health, financial, and legal services — you declare a campaign as high-risk, and an additional line is added to the disclosure automatically.
Where we deliberately do not enforce
Several states have narrower rules we have identified but not confirmed against primary statutory text. Rather than enforce a figure we cannot cite, those fall back to the federal window until the exact hours are verified. We would rather under-claim than encode a number we cannot defend — but it does mean you should not assume WellCheck is applying every state-specific rule that may apply to you.
What stays your responsibility
This is the part most vendors leave out. WellCheck supplies compliance features; it cannot make your calling program lawful, because the parts that matter most concern your data and your relationships rather than our software.
Consent and your basis for calling
You are responsible for having a lawful basis to contact each person on your list, and for keeping records that demonstrate it. WellCheck does not collect consent on your behalf and cannot verify the basis on which a number was added.
Do-not-call list scrubbing
Screening your lists against the National Do Not Call Registry and any applicable state registries is yours to do. WellCheck's suppression list covers people who opted out through a WellCheck call — it is not a substitute for DNC scrubbing.
Your industry's own rules
Sector rules — healthcare, financial services, debt collection and others — apply on top of telemarketing law and are specific to your business. Nothing on this page addresses them.
Common questions
Does using WellCheck make my calls TCPA compliant?
No — and be skeptical of any vendor that says otherwise. TCPA compliance depends on things only you control: whether you have consent or another lawful basis, whether your lists are scrubbed against do-not-call registries, and whether your records hold up. The Compliance Add-On handles disclosure, opt-out, suppression, and calling windows. Those are necessary, not sufficient.
Are the disclosure and opt-out on by default?
No. They are part of the Compliance Add-On, which is off unless you enable it. With it off, WellCheck does not play a compliance disclosure and does not offer the keypad opt-out. If you are running outbound calls to consumers, you should assume you need it on.
Does WellCheck record calls?
No. WellCheck produces a written transcript of each conversation and does not retain audio of the contact's voice. The opening disclosure reflects this: it says the line may be monitored or analyzed, not that it is recorded.
What exactly does the call say at the start?
With the Compliance Add-On active, the call opens with an automated-call disclosure naming your business, stating that an artificial voice is in use, noting the line may be monitored or analyzed, and telling the contact they can press 9 at any time to opt out. The wording is centrally controlled and identical on every call — it is not editable per campaign.
When is WellCheck allowed to call?
The federal baseline is 8:00am to 9:00pm in the contact's local time, inferred from their number rather than your location. With the Compliance Add-On, confirmed stricter state windows are enforced instead — Florida ends at 8:00pm, for example.
What happens when someone opts out?
The call ends immediately and the number is added to a suppression list shared across the whole WellCheck platform, so it is excluded from future calls by any WellCheck customer — not only from your campaigns. Reversing a suppression is an administrative action and is not something you can do yourself from the dashboard.
Is the disclosure available in Spanish?
Yes. Campaigns run in English or Spanish, and the disclosure and opt-out instruction are delivered in the campaign's language. Both versions are maintained centrally from a single source rather than translated per campaign.
Not legal advice
This page describes what the WellCheck platform does. It is not legal advice and does not create an attorney-client relationship. It is general information that may not be current and does not account for your industry, the states you call, or how your contact lists were built. Consult your own counsel before starting an outbound calling program.
Questions about your specific situation?
Tell us how your lists were built and where you're calling, and we'll tell you plainly whether WellCheck fits and whether you need the Compliance Add-On.
Talk to us